Policies
Policies
At The Skin Shoppe by ProMD Health, we are committed to providing high-quality skincare products and an exceptional shopping experience. Please review our policies below before placing your order.
Ordering & Payment
- Orders may be placed securely through theskinshoppe.com.
- We accept major credit cards and other payment methods listed at checkout.
- Once an order has been submitted, it cannot be modified or canceled.
Shipping & Delivery
- We ship orders within the United States. Processing times may vary but typically take 2–3 business days before shipment.
- Shipping times depend on the carrier selected at checkout.
- We are not responsible for shipping delays, lost packages, or delivery errors once your order has been handed to the carrier.
- Customers are responsible for providing accurate shipping information.
Returns & Exchanges
- All sales are final. We do not accept returns, refunds, or exchanges.
- If your product arrives damaged or defective, please contact us at theskinshoppe@promdhealth.com within 7 days of delivery with photos of the damage, and we will work with you to resolve the issue.
Product Authenticity & Use
- All products sold through The Skin Shoppe are authentic, medical-grade skincare.
- Please follow the directions provided by the manufacturer or your skincare provider for safe and effective use.
- Results may vary based on individual skin types and conditions.
Privacy & Security
- Your personal information is protected and used only for order fulfillment and communication regarding your purchase.
- We do not sell or share your information with third parties.
Contact Us
- If you have any questions about your order or these policies, please contact us at: theskinshoppe@promdhealth.com